Finance Frequenty Asked Questions

How are fees calcuated?

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How do I pay my childcare fees?

You will be invoiced in advance of the new month and payment will be taken my Direct Debit within the first week of the month.

 

For parents paying partially by Childcare vouchers or tax-free account, your Direct Debit will be adjusted accordingly (you will see the full amount on the invoice).

 

Please note that the Voucher payment must be received in advance of the Direct Debit, for example, a Voucher payment of £243 is received by us on 16th May, it will be allocated and reduced from your 1st June invoice.

 

We do not accept cash payments , credit cards or bank transfers.

Can I pay using childcare vouchers?

We accept most childcare vouchers, please note all vouchers must have your child's name or reference on them or they will remain unallocated to your account.

 

We are currently registered with a number of different voucher companies but can easily register with any new companies if required. Vouchers should be received before we take your Direct Debit payment.

How do I set up my Direct Debit payment?

You can set up your Direct Debit securely online here.

We recommend using the same email address as your registered your little one(s) with.

Can I pay using the Tax-Free childcare scheme?

Yes. You will need to set up your own tax-free childcare account. 

 

Find further information here: https://childcare-support.tax.service.gov.uk/par/app/eligibility or https://www.childcarechoices.gov.uk

What Notice Periods do we require?

We ask that you kindly give us as much notice as possible to increase your little one(s) sessions - please note that there may be a waiting list. We will always try to accommodate your, however, there is no guarantee. 

 

If you decide to reduce your little one(s) sessions or would like to leave us we require that you give us as much notice as possible with a minimum of one full month. This is to ensure we retain and recruit the best staff we have and to offer other families on our waiting list your sessions.

What happens if I don’t start having reserved a place?

In this case, you have already paid your non-refundable registration fee. You would also lose your £150 deposit and if you have already been invoiced for your first month, you will be required to pay this invoice in full.

Can I reduce my hours in the holidays?

We do not allow a reduction of hours in a holiday. We have very limited Term Time only contracts for a handful of customers - these are not guaranteed and at the managers discretion.

Are you closed on public and bank holidays? Do I have to pay?

Yes, we are closed on all English public holidays. You will be charged for bank holidays as with most nurseries.

Can my child attend extras one off or ad-hoc sessions and how do I book them?

Yes, it is possible to book ad-hoc sessions which can be requested on our website. However this is based on the availability of staff and capacity of rooms, so please give us as much notice as possible.

 

Please note that your ad-hoc session request must be confirmed by the nursery manager by email. Once your session has been booked you will be charged unless cancelled with a minimum of 48 hours notice.

Ad-hoc sessions are charged at a slightly higher rate, please consult your fees or ask the nursery manager.

How do I pay for ad-hoc sessions?

Ad-hoc sessions will be invoices on confirmation of the space, or sometimes based on our invoicing cycles will be added to the following month's invoice and collected by Direct Debit.​

Will I be charged if I collect my child late for any session?

Yes, there is a late collection fee. Please refer to our terms and conditions for details.

 

Please note that we will strictly follow our Late Collection and Non-Collection Policy.

Can my child stay for an extra hour if I am unable to collect him at 1pm?

We will always endeavour to be flexible and accommodate such a request but if we are full for the next session this will mean it is not possible and due to required staff breaks. Please contact the management to confirm availability - additional charges will apply, and will be invoiced at full ad-hoc session rates - there is no hourly rate.

Can I drop my child off before 7.30am?

No. Due to staff ratios, supervision and insurance, we do not offer this.

What do we do if we are on holiday and do we still need to pay?

Please let the nursery know if your child will be absent for holidays, your child's key person will be planning activities for your child and it helps them to be aware so they plan effectively for your child's next learning steps. Please see terms and conditions relating to holiday payments. Full fees will still be required if your child does not attend due to a holiday as our costs do not stop.

When will my child be eligible for the nursery education funding?

All children are eligible the first full term after they turn three. (In some circumstances funding could also be available from two years old, please contact the nursery manager for more information.)

Please note that our nursery has minimum sessions.

What does 15 hours funding equate to?

We offer the universal 15 hours free childcare over 51 weeks of the year which equates to 11 hours a week.

 

We described previously we do not offer term-time only attendance.​

What is the governments 30 hours funding?

30 hours per week of free childcare is made up as follows:

 

  • For all 3-5-year-olds

  • 15 hours of universal free childcare, which we equate to 11 hours per week over 51 weeks

  • +15 hours of means-tested childcare, which we equate to an additional 11 hours a week over 51 weeks

 

Please find further information here: https://www.childcarechoices.gov.uk

Will you offer the government 30 hours funding?

Yes, we will offer it. Please look our for our +15 hours funding policy soon (minimum sessions apply).

We are moving from another nursery to yours, can we start using our funding straight away?

No, unless you're moving around the "school term" start dates.

 

The local authority funding is based on school terms, so if you start during school holidays or during a term you will not get funding until the start of the next term.

You will be required to pay full nursery fees until we receive your funding.

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