General and learning Frequenty Asked Questions

Why do you have a minimum sessions per week?

We deliberately choose not to offer a crèche style facility and ask all children attend a minimum number of sessions as we believe any less time would invalid our core values and our sustainable business plan to ensure we deliver the best levels of care and retain/recruit great staff.

 

By taking the time to get to know each child and their families we can truly make a difference in a child’s early years education.

 

We passionately believe that if we offered less contact time we would not be able to support parents as their children’s first and most important educators, fully involve parents in nursery life and their children’s education or inspire parents in their own continuing education and personal development with regard to striving for the best possible outcomes for their children.

Why do we have mimum sessions on funded children?

The government schemes have been designed in a number of ways.

 

FEET - this is for generally for disadvantaged families, we have no minimum requirements for these sessions

 

15 hours universal funding for 3-5 year-olds - this is in order for families to get back to work and get children ready for school. However, we believe that this does not offer enough contact time to get to know a child and offer a high-quality learning journey - this also allows us to give equal attention to all children through our planning. We offer this stretched over the year at 11 hours a week

 

+15 hours (or 30 hours) - this was designed to offer families at work lower cost childcare, many nurseries do not offer this as such we believe it fair to offer this only to families whose parents work full-time which is why we offer this with a minimum of 4 full day sessions a week. We offer this stretched over the year at 22 hours a week.

Why do we only charge for lunches, consumables and art suppliues for 15 and 30 hours funded children?

Our standard fees include breakfast, lunch, dinner and snacks.

 

The government pays us a much lower rate compared to our standard fees, as such we have chosen to keep costs low and currently, we only charge small fee per day

Can we supply our own lunch?

No. We cannot accept lunches from home due to allergy contamination, additional preparatory requirement and fairness when children eat together.

 

We offer cater for a very wide variety of dietary requirements - please speak to your child's key worker or nursery manager.

Can my child attend nursery if they are on medication?

Yes, if it is prescribed by a doctor and it has been administered for 48hrs, this is in the case of any allergic reaction. For example, if your child is on medication such as antibiotics, they must remain at home for the first 48 hours of the course.  They may then return at the discretion of the Nursery Manager.

 

You will be required to fill out and sign a medication form.

 

Any over-the-counter medicines and remedies will be down to the discretion of the manager - it may be refused for any reason and we do not need to give our reasoning behind it.

 

Medication must be supplied in the original packaging with the child's name.

What happens if my little one becomes ill at nursery?

If your child becomes ill during at Nursery, the manager or room leader will immediately contact you (parent/guardian) or the emergency contact indicated on the application form. 

 

If required we will ask your permission to give Calpol in certain cases, however, it is not fair to other children for us to look after a sick child as it risks taking attention away from other children, that is why it is imperative to keep a sick child at home and to inform us of any condition in the night or the morning.

 

If necessary, staff will administer first aid and seek further medical help (Hospital/Doctors) and stay with the child until a parent arrives.

Why does the emergency contact need to be local?

If your child becomes ill during at Nursery, the manager or room leader will immediately contact you (parent/guardian) or the emergency contact indicated on the application form. 

 

If required we will ask your permission to give Calpol in certain cases, however, it is not fair to other children for us to look after a sick child as it risks taking attention away from other children, that is why it is imperative to keep a sick child at home and to inform us of any condition in the night or the morning.

 

If necessary, staff will administer first aid and seek further medical help (Hospital/Doctors) and stay with the child until a parent arrives.

How long will my child need to be absent from nursery if they are ill and do we have to pay?

If your child is suffering from a high temperature, sore throat, rashes, headache or discharges from eyes or ears, he/she should not attend nursery until the symptoms have cleared up or until medical advice is sought and clearance is given for your child to return. If your child is suffering from sickness and/or diarrhoea, he/she should not attend nursery for 48 hours after the symptoms have ceased or until clearance is given by a Doctor, in writing.

 

We strictly follow our Sickness & Illness and Infection Control policies. We also follow advice from Public Health England which can be found here: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/522337/Guidance_on_infection_control_in_schools.pdf

 

It is imperative that you inform your child's key worker of any changes in their health, it is not fair to other children for us to look after a sick child as it risks taking attention away from other children,

What happens when my child is ready to move rooms?

Your child's key carer will advise you when the time arises and when settling in sessions are due to commence to ease your child's transition. In addition, we operate an open door policy and you can request to view any room at any time.

Can I view the food menu served at nursery?

Yes. It is available on the website and on nursery notice boards. 

 

Note: Some items may vary due to dietary requirements. For example, Bangers & Mash will be Quorn sausages for preferences such as no meat or Halal/Kosher.

What information should I expect to be given whilst my child is at nursery?

You will receive a daily diary daily at collection or just afterwards this will details what time your little one arrived, departed, milk consumption (for babies), naps, nappy & potty training, how much food they ate etc.  

 

Daily hand overs usually with your little ones key worker or room leader.

 

Monthly invoice

 

Newsletters and updates

 

Observations which usually include pictures and videos (not always) these are recorded and assessed which form part of your little ones learning journey.

Do we have parents evenings?

Sort of. You can always discuss anything about your little one with your child's key worker, you are also welcome to ask for a meeting about anything at any time - just give us some notice so we can arrange for the cover of staff ratios in the rooms.

 

You can also ask to see the progress of your child's learning journey at any time just give us a little notice - we always like to explain this in person.

 

We will have 1-2 parents evenings a year  - these are only 5-minute sessions with your key worker. We know families can be very busy so this 5-minute session just helps remind and focus any questions you may have.

How do I inform you if I have changed my contact details?

Please contact the nursery manager by email or in person as it is essential that our records on your child be kept up to date.  Please ensure you inform the Nursery Manager promptly of any changes to any of the information given on the application form as it vital that we know each and every detail. It is for your child’s safety.

Why do I need to inform you where my child is going to school?

Transition into school is an important stage of your child's life and we work in partnership with your child's school to support this process including sharing of children's learning journeys and some teachers may ask for an invitation into our setting to meet the children in a familiar environment.

Can I pick up my child early from a session?

Of course you may pick up your child at any time you want. However please remember if you haven’t told us we may be out on a walk or be in the middle of an activity your child really wants to be involved with. In order that your child gets the most benefit from our education and care please discuss with a member of management if you are thinking of picking up really early on any occasion.

Do you have a waiting list and how does it work?

Because we are awesome there is a very high possibility of us having a waiting list. This can be joined online just ask the nursery manager for the details.

 

Terms and conditions apply and there are no guarantees.

Ther is a £100 non-refundable registration fee for our waiting list, payable immediately, you will receive an email with instructions once signed up.

We have a priority on our waiting list, which is:

  1. Siblings of registered children

  2. Registered children increasing days

  3. Full-time children are given priority

  4. Date of waiting list sign up

We do not use any other circumstances in offering a place, it is a first come first serve basis.

We will send out emails offering places when they become available on a first come first serve basis.

What do I need to bring to nursery on the first day?

During our settling in sessions, you will receive a pack of information, a bag and a list of items to bring in, your key worker will also be happy to explain anything.

 

We provide Pampers nappies, Pampers Sensitive Wipes, cows milk (or Soya alternative) and food.

 

You may be required to bring in seasonal items such as coats, wellies, hats, suncream, gloves etc.

 

Please do not dress your child in anything that has sentimental value or of great costs as your child will enjoy and explore messy play and we cannot be responsible for clothing becoming marked. Don't be surprised if your child leaves nursery wearing messy clothes or packed in their bag.

Why do I need to inform the nursery about any addidents at home?

If your child bumps or bruises him/herself at home, please ensure you inform the nursery staff on arrival at the nursery, who will require you to complete a form. This is vital to ensure we have full knowledge of potential medical issues and required by our safeguarding policies.

Why do we have 6 settling in sessions?

Children can become very unsettled and very unhappy at nursery when first joining, this is natural - we even have many emotional mummies and daddies. We will usually ensure that we increase our staff ratio to cover new settlers as we like to give our new children that extra bit of attention and comfort.

 

The settling-in process will be explained in details by your child's key worker or usually room leader.

 

The settling in sessions are usually about one-hour long, you will be required to stay in the room for the first session, the second session we usually ask you to wait in away from the room for part of the session to see how your little one engages independently. Some of the 6 sessions must be done without parents/guardians in the room.

 

From experience the 6 sessions work well, however, we will take a view on the number offered.

 

 

A family member will be collecting my child tonight and they have never been before. Is this ok?

Yes, this is fine as long as they have the collection password with them. We will ask you for a description of the family member and an approximate time they are coming to collect your child. They must also carry a government photo ID such as a driving licence or passport. We do prefer receiving an emailed picture of them too.

Does the nursery close for Christmas or a Summer break?

We open 51 weeks of the year, we only close for a few days between Christmas and New Year plus all bank holidays.

* Not applicable to St Barnabas

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